How to stop automatic renewal.

Cancel at any time

Open your workspace and use Cancel auto-renewal on the billing panel. The payment gateway is told to stop future automatic charges, and the plan you already paid for stays active until the end of the current period. The panel shows the date your access ends.

What cancellation changes

Cancellation stops the next renewal; it does not end the current paid period early. Your account, recordings, transcripts, and exports remain available according to the service retention policy.

If you cannot find the cancellation control, contact the support address on the contact page with your account email and a short description of the issue. Do not email private recordings unless support provides a secure upload path.