What you agree to when you use ListenPad.

The service

ListenPad accepts an audio or video file, sends it to the transcription provider this server is configured to use, and returns editable text with optional timestamped segments and speaker labels. Long recordings are normalized and split on the server, then stitched back into a single transcript. The work happens in a background queue, so a job belongs to your account rather than to the browser tab that started it.

Accounts

Registration is free with an email address and password, and no payment details are required for the free allowance. You are responsible for keeping your sign-in credentials private and for everything done through your account. Create one account per person: sharing an account to multiply an allowance, or registering repeatedly to avoid limits, is a reason for suspension.

Your recordings and your rights

You keep ownership of every file you upload and of the transcript it produces. You grant this service only the permission it needs to store, process, transcribe, and return that content to you. By uploading, you confirm that you have the right to process the recording, that you have any consent the people speaking in it are entitled to, and that the content is lawful where you are. Do not upload material you were not permitted to record.

Plans, billing, and renewal

The Plus, Pro and Max plans are recurring subscriptions. Each is billed in advance for a 30-day period at the price shown on the pricing page at the time you subscribe, charged in USD through the WK payment gateway. Card details are handled by the gateway and never reach this server.

Access opens when the gateway confirms the charge, not when the checkout window opens. After that, each renewal is taken automatically on the gateway's next billing date without further action from you. Transcription minutes belong to the period they were paid for: they reset when a new period starts and unused minutes do not carry over. If you change plans, the paid days you have left are converted to the new plan at its daily rate and added to the new period.

When a renewal charge is late, your plan is honoured for a short grace period while the gateway retries. If no payment arrives by the end of that window, the account returns to the free allowance; a later successful charge reopens the same subscription.

Cancellation

Cancel auto-renewal at any time from the billing panel in your workspace. Future charges stop, and the plan you already paid for keeps working until the end of the current period. If you need help finding the cancellation control, contact support through the contact page.

Usage limits and fair use

Every plan includes a fixed number of transcription minutes per period, a limit on jobs per day, a maximum length for a single recording, and a maximum file size. The values that apply to your account are the ones the app shows you, because several of them are server settings. A job that fails does not count against your allowance. Automated bulk submission, reselling access, and attempts to work around these limits may end an account.

Accuracy

Transcripts are machine-generated. Accuracy depends on microphone quality, background noise, accents, overlapping speakers, and the language selected, and no accuracy level is promised. Review the text before you publish it, quote it, or rely on it for anything consequential.

Availability and liability

The service is provided as is. Maintenance, provider outages, and queue backlogs can interrupt it, and no uptime is guaranteed. Keep your own copy of anything important: stored files and transcripts follow the retention policy described in the privacy policy, and this is not a backup service. To the extent the law allows, liability for any claim connected to the service is limited to the amount you paid for it in the twelve months before the claim.

Suspension and termination

You may stop using the service at any time; cancel the subscription first so no further charge is taken. An account may be suspended or closed for unlawful uploads, abuse of the limits above, or attempts to compromise the service. If you believe an account action is mistaken, contact support through the contact page.

Changes and contact

These terms change as the service changes, and the version on this page is the one in force. A change that affects billing takes effect at your next renewal, so cancelling before that date leaves you unaffected. For questions about these terms, billing, or cancellation, write to the address on the contact page.